Contact Journey Electrical
The Right Call for Level 2 Work in Newcastle.
Journey Electrical services Newcastle, Lake Macquarie, Maitland, the Hunter, and Port Stephens. Whether you’ve received a defect notice, need a Level 2 ASP for an urgent connection, or want to get a job scoped — Jordan is the first person you call.
- NSW Licence 490726C
- ASP Accreditation 6807
- Responds within 1 business day
- Categories A, B, C, D
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Phone
0414 470 873
jordan@journeyelectrical.com.au
Address
13 Withers Street West Wallsend NSW
Licence
NSW 490726C ASP 6807 — A, B, C, D
Service Area
Newcastle · Lake Macquarie Maitland · Hunter · Port Stephens
Service Area
Based in Newcastle. Serving the Hunter.
Frequently Asked Questions
Q
How quickly will Journey Electrical respond to my enquiry?
For general enquiries and job quotes, Jordan aims to respond within one business day. For emergencies — including failed mains, switchboard faults, or Ausgrid defect notices requiring urgent action — call directly on 0414 470 873. Emergency calls are answered 24 hours a day.
Q
Does Journey Electrical offer a free quote?
We don’t offer blanket free quotes — every Level 2 job has different scope, access requirements, and Ausgrid application requirements. What we do offer is a straight, honest assessment of what your job involves and what it will cost, without the runaround. Call Jordan and get the right information upfront.
Q
What's the best way to contact Journey Electrical in an emergency?
Call 0414 470 873 directly. Do not use the contact form for emergencies — phone is always the fastest path to action. Jordan personally attends the majority of emergency callouts, supported by a select group of trusted, qualified tradespeople for after-hours coverage when required.
Q
What areas does Journey Electrical service?
We service Newcastle, Lake Macquarie, Maitland, the Hunter, and Port Stephens. If you’re outside these areas and have a Level 2 job, call and we’ll let you know whether we can assist.
Q
What Level 2 electrical work does Journey Electrical carry out?
Journey Electrical holds Ausgrid Accreditation 6807 across all four Level 2 ASP categories — A, B, C, and D — covering metering, overhead mains, underground mains, and new connections. This means we can manage your entire job, from the first application through to the final Ausgrid sign-off, without bringing in additional contractors.
Q
What is the difference between an Accredited and an Authorised service provider?
Authorised service providers can carry out a limited range of Level 2 work under supervision. Accredited service providers — like Journey Electrical — hold a higher classification that allows us to self-certify work and manage Ausgrid applications independently. It’s a meaningful difference on any job involving consumer mains, metering, or new connections.
Q
Can Journey Electrical manage the Ausgrid paperwork on my behalf?
Yes. Ausgrid applications are a significant part of every Level 2 job, and the paperwork is one of the most common pain points for property owners and electricians alike. We handle both the metering and overhead/underground applications, manage the submission and follow-up, and keep you informed at every stage. You don’t need to chase Ausgrid — that’s our job.
Q
I'm a licensed electrician. Can I refer Level 2 work to Journey Electrical?
Yes, and we work regularly with local electricians on exactly this basis. If you have a client who needs a mains upgrade, new connection, or urgent Level 2 job, call Jordan directly. We’ll scope the work, handle Ausgrid, and keep your client informed throughout. Your referral is treated with the same professionalism you’d bring to the job yourself.
Q
Does Journey Electrical hold a current NSW Electrical Contractor Licence?
Yes. Journey Electrical holds NSW Electrical Contractor Licence 490726C and Ausgrid ASP Accreditation 6807. Journey Electrical is current and covers all four Level 2 categories — A, B, C, and D. You can verify these details directly with NSW Fair Trading and Ausgrid if required.